FAQ

FAQ



What Size Tapestry do I order?


Choosing the correct size of tapestry can be easy if due consideration is given to the size of the wall and the furniture and accessories that surround that wall where the tapestry will hang.

Follow the following steps:

1. Measure the wall in inches where you would like to display the tapestry. Ensure and consider furniture placement as mostly a couch, cabinet or bed would be placed directly below the tapestry.

2. If you have a crown molding ie decorative woodwork placed at the top wall near the ceiling- measure just below the wood molding.

3. If you are going to use a rod with decorative finials, be sure to add the size of the finial will add to both sides of the tapestry. The finials would add between 2 to 6 inches or more depending on the finials that you select for your tapestry. So when looking at your space, add the amount of inches each finial will extend to the width of the tapestry. This will give you a better idea of how much of the width of the wall your tapestry will need. If you use any of the other popular methods such as baseboard method or saw-tooth hanger method to hang your tapestry there will no additional width for your hanging method.

Once you have established the size of space you have to work with, you can take a piece of fabric such as a sheet or large sheets of paper, pin it to the size you think you tapestry should be. Then hold it up in your space to see if would like something that size on your wall. Readjust the size of your template to try different sizes to see if you would be able to go with a larger or smaller tapestry. We strongly recommend pinning the size to be the same as the tapestry you are considering. Remember to add the allowance for finials if you are using a decorative rod. Generally this gives a much better idea of the size of tapestry you need. Now you will have a better visual of the tapestry size than a mental image.

It’s very important to bear in mind that tapestries are a woven piece of art. Often the measurements listed could vary by manufacturer and or tapestry due to the weaving in different lots by the manufacturer. Industry standard allow for a variance of 3-5% depending on the size. Your tapestry can be slightly larger or smaller. We always recommend allowing for a slight size variance in your measurement.

The above is not necessarily an all inclusive solution to selecting the appropriate size tapestry for your wall. However, it would give you some food for though before embarking on your tapestry purchase at www.tapestrycatalogue.com.
 

Hanging a tapestry on a curved wall:

Below are some useful suggestions on how to hang tapestries on a curved wall.

A. You could visit a specialized drapery store and they could custom make a rod to fit the curved wall.

B Alternatively a white carpentry trim is an excellent material that is light weight, flexible and easy to work with. The carpentry trim is available at your local hardware store for around $3- 4. The trim needs to be wide to accommodate your tapestry. Cut the carpentry trim 1” shorter than the size of the tapestry or if you wish a smidge shorter than your tapestry.

Next, drill four holes in your trim equidistance apart. If you have a 30 inch piece of trim, your holes would be at the 0 inch mark, 10 inch mark, 20 inch mark, and 30 inch mark.

Now establish the height at which you will be placing the tapestry and place the board at that spot for your tapestry. It’s important to centre and level your board. . Securely hold the board in place and with the help of a pencil mark the wall through the holes drilled earlier in the board. Next you will drill a hole at the 4 places marked on the wall. Next insert your dry wall anchors into the holes.

Next buy a double sided Velcro at your local hard ware store or at your local fabric store. Ask for the strongest Velcro available. You should be able to purchase it in a 3 inch width. The Velcro you purchase should be the same size as your white carpentry trim. We used Velcro with adhesive. Next, stick the hooks side of the Velcro to your white carpentry trim. Be sure to cut holes in the Velcro where the holes are in your board. (Sticking the Velcro to the smooth side of the white carpentry board gives it a much better surface to adhere to than sticking it to a painted wall.) The white carpentry trim is now ready to screw into the wall. Be sure to install it with the Velcro facing you. Take the loop side of the Velcro and adhere it to the tapestry back and top. You will also want to attach the Velcro by sewing it on to the tapestry. If you have a heavy duty sewing machine, select a thread color that will blend into your tapestry. If you do not have a heavy duty sewing machine, take your item to a reputable seamstress to have the Velcro sewn on.

After the white carpentry board with Velcro is installed and the Velcro is securely attached to the top of your tapestry, you are ready to hang the tapestry on your curved wall. Simply press the tapestry to the white carpentry board.

If you need a ladder that is very tall for your installation, you can usually rent one from your local hardware store such as Home Depot or Lowes.

If you ever need to take the tapestry down, try taking off the tapestry along with the rod. After you have placed it on a table pull off the tapestry rod gently away from the tapestry.

You may need to amend these instructions for your installation depending on your situation. This is simply a guide to help you. Often, our customers improve upon our ideas. We would love to hear from you. Tapestry catalogue will not accept any claim for damages for following our instructions/suggestions. Please check with your local hardware dealer/drapery specialist for your specific instructions.
 

Removing Wrinkles from a Tapestry

Perhaps you have just purchased a new tapestry wall hanging or have come across an heirloom in grandmother's attic. You would love to hang your new find but it is extremely wrinkled. Here are some suggestions to help you remove the wrinkles.

Antique Heirloom Tapestries - You may wish to take the heirloom tapestry you found in grandmother's attic to a reputable dry cleaner or an antique dealer. We recommend a dry cleaner that is well versed in professional drapery cleaning. You should ask for the manager and point out how special your new find is and ask them if they are able to clean your item. You may also want to contact an antique dealer in your area for specific advice on dealing with older fabric. There may need to be section's of your tapestry that need repair and an antique dealer may know a source in your local area having this work done. The antique dealer may also be able to recommend as to whether or not you should have the item dry cleaned. It is always best to approach someone in your area who can see the item first hand and give you professional advice on caring for it or restoring it.

New Tapestries - A new tapestry will probably have creases or wrinkles and may need ironing before you hang it. To remove creases, we recommend ironing the back of the tapestry first, with a steam iron on a medium setting. This will remove most of the creases. If you need to iron the face or front, we recommend you place a thin towel or pressing cloth between the fabric and the iron to avoid scorching the fibers. Use common sense. A drapery steamer may be used to remove any creases as well. We do not recommend using these methods for an antique or heirloom item. The fibers may be very and need special care.
If you have purchased a new tapestry and have mounted it on a wall, it should require very little maintenance. Vacuum the front back of your tapestry once or twice per year with your vacuum cleaner's upholstery attachment to remove dust. When your new tapestry requires deep cleaning, please take it to a professional dry cleaner, one that is well versed in professional drapery cleaning. You may take your new tapestry to your dry cleaner to remove wrinkles as well.
Tapestry panels- Unfinished panels
To remove the creases:
Lay the tapestry on an ironing board or anything soft with a stiff backing with its back facing up. Place a soft cloth (muslin cloth or similar) 3. Carefully and gently iron the crease. Steam ironing is not recommended, however for very stubborn creases you use a steam iron.
Unlike a framed print, your new tapestries may not be perfectly square. The beauty of our tapestries is that they are individually woven on a loom and like any custom work may have some natural irregularities to retain the beauty and elegance of your tapestry. To help the tapestry hang better, we recommend using a steam iron to lightly iron your tapestries and flatten the ends on receipt

Please use common sense when dealing with your tapestry. Wrinkle removal is fairly simple, especially when dealing with a new tapestry. Since most tapestries are wall mounted they receive very little wear and can last for years.
 

Four Methods for Hanging a Tapestry


There are many methods you may use to hang a tapestry. It is just personal preference as to which method you choose and what your space allows.
1. Hanging Rods - Rods with finials and brackets look lovely with a tapestry. They also usually come with installation instructions. Rods usually hang a tapestry 1.5 to 2.5 inches away from the wall. The distance from the wall is determined by the bracket and/or finial size. There are a few rods that do hang a tapestry closer to wall. They usually have a very small finial and are hung on a J shaped bracket. Also, when selecting your rod, be sure to consider how far the finial with extend on each side of the tapestry. A 4 inch long finial will add 8 inches to the width needed for your hanging area. For example, you are hanging a 50 inch wide tapestry and select a finial that extends 4 inches on each side of the tapestry. You will need to allow for 58 inches of space for your tapestry.
 

2. Saw Tooth Hangers - You may sew 3 to 4 saw tooth hangers to the lining of the top of the tapestry. These should be available at a local hardware or framing store in the picture hanging area. You would then hang the tapestry like a picture using the hangers and a few nails. For a very heavy tapestry, we recommend doubling the saw tooth hangers for added support. This method hangs the tapestry very closely to the wall. You do not use a hanging rod or brackets when using this method.
 

3. Baseboard Method - This is done by simply using a piece of baseboard a little shorter than the width of the tapestry. The width of the baseboard can vary with the width of the pocket on the tapestry. Once you have the baseboard cut to length, drill a hole at each end that is equidistant and centered. Determine where you will be hanging the tapestry, then, using a level and pencil, mark through the drilled holes where the screws will be placed. Now that the screw holes are determined you will probably want to put wall anchors where the screws will be going. Then, put the baseboard into the pocket and secure one end of the baseboard at a time using screws the right size for the wall anchor. As you can tell, this puts the tapestry right next to the wall, the top being very straight and level.
 

4. Wooden Dowel: A quick and easy way is to cut a length of round wooden dowel slightly longer than the rod pocket. Insert small cup-hooks into each end and simply place them over small picture hook nails or any other fastening system. This is quick, easy and cheap. However, with the cost of rods being so reasonable we would recommend that you buy a tapestry rod.

These are only a few of the possible ways to hang a tapestry. Feel free to use your imagination to find the way that best suites your needs. Come visit us at www.tapestrycatalogue.com. Tapestry catalogue will not accept any claim for damages for following our instructions/suggestions and or recommendations. Please check with your local hardware dealer/drapery specialist for your specific situations.

How do I order my Tapestry?


Using our online shopping cart?
Ordering is easy. We have made our shopping cart one of the easiest and extremely user friendly for you to enjoy your tapestry shopping experience. As you browse through our catalogue, just add the items that you would like to order. Some items such as wall tapestries and throws require specifications such as size or color. Once you have finished viewing all the items or want to view the selected items, click View Cart. You will then find all the items including the images that you have put into your shopping cart. If you then decide to delete a tapestry product then simply click DELETE and that item will be taken off your shopping cart.

Once you have finally decided on your purchase, click Check Out and our system will direct you to the Check Out process for payment either through credit card checkout or printable order form.

NB: We will ship to the address listed on the credit card as maintained with the credit card company. All address will be verified for accuracy. Hence, please provide us your correct phone no and area code and the best time to call you, so that we can contact you in case of any discrepancy.


Ordering by Fax
Once you have finally decided on your purchase, click Check Out and our system will direct you to the Check Out process for payment either through credit card checkout or printable order form.
If you choose Printable Order Form, you will be given the possibility to print out your order and fax it to us or email it to us through the web site.
Our fax no is (360) 332-4201. You may have to use the long distance or 1 when you are calling from outside of the USA.
In case of difficulties, please contact us by email: admin@tapestrycatalogue.com or give us a call at 1-888-900-1933.

Other FAQ


Is it safe to order using my credit card?
Yes! Credit card is the most used and convenient way to buy on the Internet. When you use your credit card to order from us, your credit card information is processed online by Pay pal. . We do not store any of your credit card information on the web site. You can be rest assured that every necessary precaution has been taken to protect your information and privacy.


How do I know that my order has reached you?
All online orders are confirmed email via email. Please check your junk mail folder if you do not receive a confirmation within a couple of hours of placing your order. All fax orders are confirmed within 2 business days.


How long does it take to process my order?
We mostly have all goods in stock. However since we process a large volume of orders, it could be possible that the tapestry you ordered is not in stock. We would advise you by email if there is going to be a considerable delay in shipping out your order.


What if my order does not reach me?
There could be unforeseen delays in the receipt of your ordered goods. We have a very strict monitoring system to track the shipment of your goods. However, if you are concerned in anyway about the delay in receiving your shipment, we would appreciate if you will send us an email at: admin@tapestrycatalogue.com and we will update you within 2 business days.


Is the payment transaction secure?
Yes, it is. When you use your credit card to order from us, your credit card information is processed online by pay pal.


Can I pay once I receive the tapestry?
All goods need to be prepaid prior to shipment. We accept major credit cards, such as Visa, Master card, Discover and American Express. We also accept banker’s draft, wire transfer or money order. Goods will be shipped once payment is realized.


What about shipping costs?
Shipping cost is calculated by our shopping cart.


How is my credit card cleared?
Your credit card will be cleared online by Pay pal.