Company Information:

Tapestrycatalogue.com is a family run business. We specialize in the distribution of European tapestries, tapestries, tapestry cushions, tablecloths/table runners, handbags, tablemats, bell pulls, decorating accessories and gift items.

Excellent customer service prompt reply to all email and customer enquires.

Friendly staff helps you enjoy your shopping experience on our web site and to answer any questions that you may have.

Competitive prices and price guarantee COMPARE AND SAVE!!! – We match verifiable prices on the web (freight, duty& taxes to be factored and does not include distress or closeout sales)

No-nonsense money back guarantees offers a full refund, if goods are returned prepaid & insured within 30 days of receipt.

Customer Service Excellent before and after sales service

Entire web site is secured,: We have partnered with Pay pal. The world’s largest credit card processing company to process your payments. This will offer all our customer security and peace of mind while shopping and browsing. Your peace of mind is of utmost importance to us.

Superior quality finishing by European craftspeople. We blend our borders with the panel and don’t stitch it over the panel ends.

Product Information: Pricing Advantage

How much do I save buying from you?

Check our prices against the competition. If the same item has a lower price anywhere else on the web, we will match that verified price and beat it by 5%(does not include close out or liquidation sales & sales on ebay).

Our lower price still assures you of the finest European reproduction tapestries. We offer you competitive prices on the same high quality tapestries manufactured in Europe.

Customer Service: Import Duties and Taxes

What about import duties & taxes?

When you order from TapestryCatalogue.com:

USA & CANADA: Customers will be charged based on the prices shown on our website. Canadian customers may have to pay their country local taxes ie GST & PST.

OTHER COUNTRIES: All other COUNTRIES will pay (import) duties and any other TAXES, which are different for every country. When calculating the cost of the product, you will have to calculate the costs of these duties.


Customer Service: Return Policy

OUR RETURN POLICY INFORMATION

30-Day Refund or Replacement

Try any of our products for 30 days. If you are not completely satisfied we will, at your option, replace the item with an item of equal value or refund your purchase price in full (less shipping costs). Tapestry needs to be returned to us in mint condition, freight prepaid & insured for loss and damage in transit. It's that simple, no fine print and no hidden clauses.

Defective or Damaged Items

YOU MUST CONTAC Tapestrycatalogue.com via email at service csr@tapestrycatalogue.com within 5 days of receiving a damaged item. We will then advise you on the steps the will correct that situation.

Shipping damage: All packaging must be kept. Email us for further instructions to correct that situation.

Defective items will be replaced if returned within 14 days. Please contact customer service to report defective items via email.
Do not return any items without contacting csr@tapestrycatalogue.com via email. We will instruct you on where to send items and give you an RMA #. If you do not contact Tapestrycatalogue.com within 5 day of receiving the damaged item, Tapestrycatalogue.com will not be held liable.

In addition, you get the following extended warranty services.

#1 PRODUCT EXCELLENCE GUARANTEE
Every product you buy from this site or any of our catalogs must be free of defects or you may return it immediately to Tapestrycatalogue.com for replacement.
To return items to Tapestrycatalogue.com-, we ask that you email us your request for a return merchandise number (RMA). No returns will be accepted without a RMA number. Any item received without a RMA no will be returned to you at your expense. This will help us better serve you.
Items returned within the 30-day period will receive a full refund provided if it is returned in good condition. If any item is return to us damaged, pet hair or in an un-sellable condition, NO REFUND will be given.

Shipping costs to return an item is at your expense. You should properly pack and ship in the same shipping container that you received the items in. You should also ship using Canada or US Post and have insurance on the package. Do not ship from overseas using a courier services. If you do choose to use a courier, then the local courier fees will be recovered from you. If your return package is lost or damaged in shipping it is your responsibility to file a claim with the shipping company you chose to use. We are not liable.

Items not returned in good condition WILL NOT RECEIVE A REFUND.

Please allow two billing cycles for the credit to appear on your statement.

Customer Service: Our Privacy Policy

Tapestrycatalogue.com is firmly committed to the privacy of our clients. We have developed the following policy to disclose the information gathering and dissemination practices for this site.

We collect certain information from clients for billing and administrative functions. None of the information collected for these functions is provided to any outside party for any reason.

No information will be provided to the individual making the inquiry. Personal information that may be displayed on the client site is the responsibility of the client.

Security measures are in place to protect against loss, alteration, or misuse of data collected. Clients are responsible for ensuring that only they or their authorized designees utilize their accounts. Suspected incidents of unauthorized use of a client account should be reported immediately to our Abuse Investigations department abuse@tapestrycataloge.com for attention of the Timothy.

Questions regarding the policy outlined in this document should be addressed to admin@tapestrycatalogue.com

Match and Beat Policy:

We will match and beat by 5% of the lower price any competitor who is actively involved in the tapestry business and is selling similar quality products. We will not match close out purchases, distress sales, rain damaged or factory seconds, imitation products from the Far East or consignment sales. Please let us know the website where you found the similar products that you want us to price match. The decision of the management is final, if we are unable to match the prices. We will provide you a reasonable explanation if we are unable to match the prices.

Contact Information:

Toll Free: 1-888-900-1933
Monday to Friday 9am – 5PM PST (California time)

Email us:
admin@tapestrycatalogue.com

Mailing address only: Our distribution center is not open to the public:
Tapestry Catalogue
702 Kentucky Street
Bellingham, WA, 98225
Toll Free: 1-888-900-1933
Fax: 360-332-4201

Please allow 2-4 hours for a response to your e-mail or voice mail Monday-Friday. Our customers are very important to us - we will get back to you as quickly as we can. Thank you for contacting www.tapestrycatalogue.com.